Privacy Policy
Last updated: April 1, 2026
Your Privacy Matters
We collect only what we need to fulfill your orders and communicate with you. We never sell your personal information.
Who We Are
Kindly Morrow is operated by Kindly Creative LLC. This privacy policy describes how we collect, use, and protect your personal information when you visit kindlymorrow.com, place an order, or interact with us through any channel including email, SMS, or phone.
Information We Collect
We collect information you provide directly to us, including:
- Name and email address (when you place an order or sign up for updates)
- Shipping and billing address (when you place an order)
- Phone number (when you provide it at checkout or opt in to SMS notifications)
- Payment information (processed securely through Shopify Payments, never stored on our servers)
- Order history and product preferences
- Communications you send us (emails, support requests)
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your questions and support requests
- Send promotional communications (only with your consent)
- Improve our website, products, and services
- Prevent fraud and protect our business
SMS / Text Messaging Policy
When you provide your phone number and opt in to receive text messages from Kindly Morrow, you agree to the following:
- We may send you transactional messages including order confirmations, shipping updates, and delivery notifications.
- With your explicit consent, we may send promotional messages about new products, sales, and offers.
- Message frequency varies. Transactional messages are sent as needed based on your order activity. Promotional messages are sent no more than 4 times per month.
- Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.
- We will never sell, rent, or share your phone number with third parties for their marketing purposes.
- Your phone number is used solely for communications from Kindly Morrow related to your orders and, if you opt in, promotional updates.
How to Opt Out of SMS
You can opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent. You can also email us at hello@kindlymorrow.com to opt out. Reply HELP for assistance.
Sharing Your Information
We do not sell your personal information. We share your information only with service providers who help us run our business:
- Shopify (e-commerce platform and payment processing)
- Shipping carriers (to deliver your orders)
- Suppliers (to fulfill your orders, limited to shipping information only)
- Analytics tools (aggregated, non-personally-identifiable data)
Cookies and Tracking
We use essential cookies to keep our website functional (cart state, session management). We may use analytics cookies to understand how visitors interact with our site. You can disable cookies in your browser settings, though some features may not work correctly without them.
Data Security
We take reasonable measures to protect your personal information. All data transmitted to and from our site is encrypted using SSL. Payment information is processed through Shopify Payments, which is PCI DSS compliant. We never store your credit card details on our servers.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS messages by replying STOP
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Related Pages
Questions about your privacy?
Email us at hello@kindlymorrow.com and we will respond within two business days.